30-Day Return Policy

Rainwick offers a 100% money-back guarantee on all new products. Customers may return any eligible item within 30 days of receiving it. To be eligible, your item must be in the same condition you received it — unworn or unused, with tags attached and in its original packaging. Proof of purchase is required.

The customer is responsible for the cost of return shipping. You can contact us with any return questions at info@rainwick.com.

Restocking Fees

We do not charge any restocking fees.

How to Start a Return

To initiate a return, please email us first at info@rainwick.com. Please contact us for the correct return address before sending anything back — returns sent without prior authorization cannot be accepted.

Refunds

Once your return is received and inspected, we will notify you of approval or rejection. If approved, your refund will be issued to your original payment method within 10 business days. It may take additional time for your bank or card provider to process the refund.

Exchanges

To exchange an item, please return the original item first. Once the return is accepted, you can place a new order for the desired item.

Damages & Issues

Please inspect your order upon delivery and contact us immediately if an item is defective, damaged or incorrect, so we can resolve it quickly.

Exceptions

The following items cannot be returned: perishable goods (food, flowers, plants); hygiene-sensitive items (underwear, personal care, opened beauty products); custom or personalized products; hazardous materials; and gift cards. Contact us if you are unsure whether your item qualifies.

Return to Sender

If a package is returned due to customer actions (such as refusal of delivery or failure to collect), a $22.00 administration and shipping fee will be deducted from the refund. The remaining balance will be refunded accordingly.

Questions about this policy? Contact us at info@rainwick.com.