Need help?
Frequently Asked Questions
Find quick answers to our most common questions, grouped by topic.
Orders & Shipping
Everything about placing and shipping your order
Yes, we offer free shipping on all orders in the United States.
Shipping times vary depending on your location and the shipping method selected at checkout. For full details on processing times, carriers, and delivery estimates, please see our Shipping Policy.
Yes, you can cancel your order by emailing info@rainwick.com as soon as possible.
Returns & Refunds
Conditions and process for returns and refunds
If you receive an incorrect or damaged item, we sincerely apologize. Please email photos of the issue to info@rainwick.com, and we will promptly resolve it by sending you the correct item.
No, customers are responsible for return shipping costs.
We want you to be happy with your purchase. If something isn't right, please reach out to us at info@rainwick.com and review our full Refund Policy for eligibility details and timelines.
Payment
Payment methods and checkout security
We accept all major credit and debit cards along with other secure checkout options. For the full list of accepted payment methods, visit our Payment Policy page.
Privacy & Legal
How we handle your data, and our terms and policies
We take your privacy seriously and only use your information to process orders and improve your shopping experience. You can read the full details in our Privacy Policy.
Our full Terms of Service outline the rules and guidelines for using our website and making purchases. You can view them here.
For legal information about our company, please see our Legal Notice. General usage disclaimers can be found on our Disclaimer page.
Contact
How to reach us, and our company information
You can email us at info@rainwick.com or reach out through our Contact Form.
We aim to respond within 1 day. Our Customer Service hours are Monday to Friday 09:30–18:00, and Saturday 12:00–17:00 (GMT-06:00). We're closed on Sundays.
Rainwick's business address is 85-16 253rd Street, Bellerose, NY 11426, USA, and our international warehouse is located at 77號 Lai Chi Kok Rd, Lai Chi Kok, Hong Kong.
Can't find your answer?Our team responds to every message within 1 day.
Contact us