Payment Policy

Last Updated: August 30, 2026

At Rainwick, we want the checkout process to be simple, secure, and convenient. This Payment Policy explains the payment methods we accept, how payments are processed, and what you can expect when completing a purchase through Rainwick.com.

1. Accepted Payment Methods

Rainwick currently accepts the following payment methods:

Credit & Debit Cards

Visa
Mastercard
Maestro
American Express
Apple Pay
Google Pay

The payment methods available to you may depend on your device, browser, location, and other checkout conditions.

The payment options available for your specific order will be displayed during checkout.

2. Payment Processing

When you place an order, your selected payment method must be successfully authorized before the order can be processed.

Payments may be processed through third-party payment providers and payment networks.

Depending on the payment method used, your payment provider may request additional verification or authentication before the transaction is completed.

Rainwick does not control the additional verification procedures required by your bank, card issuer, or payment provider.

3. Payment Security

We take reasonable measures to help protect payment and transaction information.

Payment information is processed through secure payment infrastructure and third-party payment providers where applicable.

For security reasons, Rainwick does not request or require customers to send complete credit or debit card numbers, security codes, or account passwords by email.

Please do not send payment card information to us by email or through our contact form.

4. Billing Information

When placing an order, you are responsible for providing accurate billing information.

This may include:

Full name.
Billing address.
Email address.
Payment details.
Other information required by the payment provider.

Incorrect billing information may cause a payment to be declined or an order to be delayed.

If you notice an error with your billing information after placing an order, please contact us as soon as possible.

Email: info@rainwick.com

5. Payment Authorization

A payment authorization does not always mean that your order has been accepted for fulfillment.

Rainwick may need to review an order before processing it.

If an order cannot be fulfilled due to product availability, pricing errors, suspected fraudulent activity, payment issues, or other legitimate circumstances, the order may be cancelled in accordance with our Terms of Service.

If payment has already been captured for a cancelled order, the applicable amount will be refunded to the original payment method.

6. Declined Payments

A payment may be declined for reasons determined by your bank, card issuer, digital wallet provider, payment processor, or other financial institution.

Rainwick does not control these decisions.

If your payment is declined, you may:

Verify that your billing information is correct.
Contact your bank or card issuer.
Try another accepted payment method.
Attempt the transaction again later.

If you continue to experience difficulties completing your purchase, please contact our customer service team.

7. Currency and Transaction Amounts

The currency displayed at checkout will depend on the store configuration, your location, and the applicable checkout experience.

Your bank or payment provider may apply currency conversion fees, foreign transaction fees, or other charges.

Rainwick does not control fees imposed by your bank, card issuer, or payment provider.

Please contact your financial institution if you have questions about fees appearing on your statement.

8. Order Charges

The total amount payable for your order will be displayed before you complete the purchase.

Depending on the order and destination, the total may include:

Product price.
Applicable taxes.
Shipping charges, where applicable.
Other charges disclosed during checkout.

Once an order has been successfully placed and accepted, the applicable transaction amount will generally correspond to the amount shown at checkout, subject to corrections for obvious pricing or technical errors where permitted by law.

9. Promotional Prices and Discounts

Rainwick may occasionally offer promotional codes, discounts, sales, or other special pricing.

Promotional offers may have additional conditions, including:

Expiration dates.
Minimum purchase requirements.
Product exclusions.
Quantity limitations.
One-time-use restrictions.
Other promotional terms.

The applicable promotional terms will be communicated with the offer.

Unless otherwise stated, only one promotional code may be applied to an order.

10. Refunds

If you are entitled to a refund, the refund will generally be issued to the original payment method used to complete the purchase.

For information about return eligibility and refund processing, please refer to our Return & Refund Policy.

Once Rainwick processes a refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

Rainwick cannot control the processing time imposed by your financial institution.

11. Payment Disputes

If you believe that you have been incorrectly charged or have a question about a transaction, please contact us before initiating a payment dispute whenever possible.

Email: info@rainwick.com

Please provide your order number and a description of the issue so that we can investigate and assist you.

This does not affect any rights you may have to contact your bank, card issuer, payment provider, or other relevant financial institution.

12. Unauthorized Transactions

If you believe that your payment method has been used without your authorization, contact your bank or card issuer immediately.

You should also contact Rainwick at info@rainwick.com if the transaction relates to a Rainwick order so that we can investigate the matter.

For your protection, never send your full payment card number or security code by email.

13. Third-Party Payment Providers

Certain payments may be processed by third-party payment providers.

These providers may have their own terms, privacy policies, authentication procedures, and security practices.

Your use of a third-party payment method may therefore be subject to the applicable terms of that payment provider.

14. Payment Method Availability

Rainwick may change, add, or remove available payment methods from time to time.

The payment methods available to you will be displayed during checkout.

The availability of Apple Pay, Google Pay, or particular card networks may depend on factors such as your location, device, browser, payment provider, and eligibility.

15. Contact Us

If you have questions about payment methods, a payment transaction, billing, or an order, please contact our customer service team.

Email:
info@rainwick.com

We aim to respond to customer inquiries within 1 business day.

Customer Service Hours

Time Zone: GMT-06:00

Monday–Friday: 09:30–18:00
Saturday: 12:00–17:00
Sunday: Closed