Shipping Policy
Last Updated: August 30, 2026
At Rainwick, we work to make every order's journey as smooth and predictable as possible. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.
By placing an order through Rainwick.com, you acknowledge the shipping terms described below.
1. Order Processing
Orders are generally processed within 1–3 business days, Monday through Friday.
Business days do not include Saturdays, Sundays, or applicable public holidays.
During periods of high order volume, promotional events, holidays, or circumstances outside our reasonable control, processing may take longer than the standard timeframe.
Once your order has been processed and dispatched, you will receive a shipping confirmation email containing tracking information when tracking is available.
2. Delivery Time
For orders shipped within the United States, estimated delivery is approximately:
5–7 business days after dispatch
This means the typical total delivery timeframe, including order processing, is approximately:
6–9 business days
Delivery estimates are provided as a guide and are not guaranteed delivery dates.
Actual delivery times may vary depending on the destination, carrier, weather, holidays, carrier volume, and other circumstances outside our reasonable control.
3. Shipping Cost
We currently offer free standard shipping on orders delivered within the United States, unless otherwise stated during checkout or on a specific product page.
If additional shipping options or charges apply to a particular order, the applicable cost will be displayed before you complete your purchase.
4. Shipping Carriers
Depending on the destination, product, fulfillment location, and shipping method, orders may be delivered through established carriers such as:
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DHL
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FedEx
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UPS
The carrier used for your order may vary.
Rainwick may select the most appropriate carrier based on the destination, package characteristics, availability, and fulfillment requirements.
5. Order Cut-Off Time
Orders should be placed before 16:00 (EST) on a business day to be considered for processing within the standard processing timeframe.
Orders placed after the daily cut-off time may be processed on the following business day.
The cut-off time does not include weekends or public holidays.
6. Tracking Your Order
Once your order has been dispatched, we will send a shipping confirmation email containing available tracking information.
You can use the tracking number provided to monitor the progress of your shipment through the applicable carrier.
Please allow some time for tracking information to become active after the package has been handed to the carrier.
If your tracking information does not update immediately, this does not necessarily mean that your package has been lost or is not moving.
7. Delivery Delays
While we work with shipping providers to meet the estimated delivery timeframe, delivery dates cannot always be guaranteed.
Delays may occur because of circumstances such as:
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Severe weather.
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Carrier disruptions.
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High shipping volumes.
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Public holidays.
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Incorrect or incomplete delivery information.
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Customs or governmental processing where applicable.
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Transportation disruptions.
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Unexpected operational issues.
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Other circumstances outside Rainwick's reasonable control.
If your order has not arrived within the estimated 6–9 business-day timeframe, we recommend allowing an additional 3 business days for unexpected carrier delays before contacting us.
If your order still has not arrived after this additional period, please contact:
Our team will review the shipment and assist with the next steps.
8. Lost Packages
If tracking indicates that a package may have been lost, or the tracking information has stopped updating for an extended period, please contact us at:
Please include your order number and tracking information where available.
We may contact the shipping carrier or fulfillment partner to investigate the shipment.
Where a package is confirmed to be lost, Rainwick will determine the appropriate resolution based on the circumstances and applicable consumer protection requirements.
9. Incorrect or Incomplete Shipping Address
Customers are responsible for providing accurate and complete delivery information during checkout.
Please carefully review your shipping address before completing your purchase.
If you notice an error after placing your order, contact us immediately at:
We will make reasonable efforts to update the address before the order is processed or shipped, but we cannot guarantee that changes will be possible once fulfillment has begun.
If an order has already been dispatched, an address change may not be possible.
Additional shipping costs, delays, or return-to-sender charges resulting from incorrect or incomplete information provided by the customer may be the customer's responsibility, where permitted by applicable law.
10. Failed Delivery & Returned Packages
A package may be returned to the sender if delivery cannot be completed because of circumstances such as:
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An incorrect or incomplete address.
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Refusal of delivery.
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Failure to collect the package.
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Multiple unsuccessful delivery attempts.
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Other customer-related delivery issues.
If a package is returned to us for customer-related reasons, a $22.00 USD administration and shipping fee may be deducted from the applicable refund, where permitted by law.
Any remaining eligible refund will be handled in accordance with our Return & Refund Policy.
If the failed delivery was caused by Rainwick or the shipping carrier rather than the customer, the circumstances will be reviewed separately.
11. Damaged Packages
Please inspect your package when it arrives.
If your order appears to have been damaged during transportation, please contact us as soon as possible at:
Please provide:
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Your order number.
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Photos of the damaged product.
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Photos of the shipping box.
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Photos of the packaging and shipping label.
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A brief description of the damage.
This information helps us investigate the issue with the carrier and determine the appropriate resolution.
For additional information regarding damaged products and refunds, please see our Return & Refund Policy.
12. Incorrect Items
If you receive an item that is different from what you ordered, please contact us at:
Please provide your order number and clear photographs of the product received.
After reviewing the information, we will determine the appropriate solution, which may include sending the correct item, arranging a return, or providing another appropriate remedy.
If the error was caused by Rainwick, you will not normally be responsible for the applicable return shipping costs.
13. Order Changes and Cancellations
We understand that you may occasionally need to change or cancel an order.
Because orders may enter processing shortly after purchase, please contact us as soon as possible if you need to make a change.
Email: info@rainwick.com
We cannot guarantee that a cancellation or address change can be completed once an order has entered fulfillment or has been prepared for dispatch.
If the order has already shipped, applicable cancellation and return rights may still apply. Please refer to our Return & Refund Policy.
14. Multiple-Item Orders
If an order contains multiple products, items may occasionally be shipped separately depending on product availability, fulfillment requirements, or warehouse location.
If your order is shipped in multiple packages, you may receive separate tracking information.
You will not normally be charged an additional standard shipping fee for separate shipments where free shipping applies to your order.
15. Warehouse & Fulfillment Locations
Rainwick may fulfill orders through different facilities depending on the product, destination, availability, and operational requirements.
Our business address is located in the United States, while we also maintain an international warehouse facility in Hong Kong.
The fulfillment location used for a particular order does not change the customer support process or the terms applicable to your purchase.
Important: Neither our business address nor international warehouse address should be used as a return address unless Rainwick customer service specifically instructs you to do so.
For returns, please contact info@rainwick.com first and wait for the appropriate return instructions.
16. Shipping Restrictions
Certain products or destinations may be subject to shipping restrictions or carrier limitations.
Where we are unable to ship an order to the address provided, we may contact you to discuss available options.
If an order cannot reasonably be fulfilled because shipping to the destination is unavailable, we may cancel the order and issue an applicable refund.
17. Holidays and High-Volume Periods
Order processing and delivery may take longer during:
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Major holidays.
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Promotional events.
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Seasonal sales.
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Peak shopping periods.
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Severe weather events.
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Carrier disruptions.
We recommend placing time-sensitive orders as early as possible.
Estimated delivery dates are not guaranteed during periods of unusually high shipping volume or circumstances outside our control.
18. Customs, Duties, and Taxes
For shipments that may cross international borders, customs procedures, duties, taxes, or other import charges may apply depending on the destination and applicable laws.
Where such charges are applicable and are not included in the price or shipping charges shown at checkout, the customer may be responsible for them.
Customs processing may also affect delivery times.
For U.S. domestic orders, applicable taxes and other charges will be presented during checkout where required.
19. Contact Us About Shipping
If you have questions about your shipment, tracking information, delivery status, or shipping options, please contact our customer service team.
Email:
info@rainwick.com
We aim to respond to customer inquiries within 1 business day.
Customer Service Hours
Time Zone: GMT-06:00
Monday–Friday: 09:30–18:00
Saturday: 12:00–17:00
Sunday: Closed
Company Information
Company Name: Rainwick
Business Address:
85-16 253rd Street
Bellerose, NY 11426
USA
International Warehouse:
77號 Lai Chi Kok Rd
Lai Chi Kok, Hong Kong
Email:
info@rainwick.com
Customer Service Hours:
GMT-06:00
Monday–Friday: 09:30–18:00
Saturday: 12:00–17:00
Sunday: Closed
Customer Support Response Time:
We aim to respond within 1 business day.