Terms of Service

Last Updated: August 30, 2026

Welcome to Rainwick. These Terms of Service ("Terms") govern your use of the Rainwick website, including rainwick.com, and any purchases or other transactions you make through our online store.

By accessing our website, creating an account, placing an order, or otherwise using our services, you agree to these Terms and any policies referenced within them.

Please read these Terms carefully before using our website or purchasing products.

If you do not agree with these Terms, please do not use our website or services.

1. About Rainwick

The website and online store are operated by Rainwick.

Our store is powered by Shopify, which provides the technology and infrastructure used to operate our online shopping platform.

These Terms should be read together with our other applicable store policies, including our:

  • Privacy Policy.

  • Return & Refund Policy.

  • Shipping Policy, where applicable.

  • Any other terms or policies displayed on our website.

If a specific policy contains terms that apply directly to a particular service or transaction, those terms will apply to that matter.

2. Eligibility to Use Our Website

By using our website, you confirm that you are legally capable of entering into an agreement under the laws applicable to you.

If you are purchasing on behalf of another person or organization, you confirm that you have the authority to do so.

You agree to provide accurate and current information when using our website, creating an account, or placing an order.

3. Using the Website

You agree to use Rainwick.com only for lawful purposes.

You must not use our website or services to:

  • Violate any applicable law or regulation.

  • Commit fraud or facilitate fraudulent activity.

  • Attempt to gain unauthorized access to our systems or accounts.

  • Interfere with the operation or security of our website.

  • Upload malicious software, viruses, or harmful code.

  • Attempt to disrupt our website or services.

  • Scrape, copy, reproduce, or exploit website content without authorization.

  • Misrepresent your identity or provide false information.

  • Use our website in a way that could harm Rainwick, our customers, service providers, or other users.

We may restrict or terminate access to our website where we reasonably believe that these Terms have been violated or that the activity creates a security, legal, or operational risk.

4. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, measurements, availability information, and other product details displayed on our website are accurate.

However, some information may vary due to:

  • Differences between devices and screen displays.

  • Product photography and lighting.

  • Manufacturing or supplier variations.

  • Measurement tolerances.

  • Updates to product specifications.

We do not guarantee that every image, colour, description, specification, or other product information will be completely accurate, current, or error-free at all times.

If you have questions about a product before purchasing, we encourage you to contact us.

5. Product Availability

Products displayed on Rainwick.com are subject to availability.

We may:

  • Limit the quantity of products available for purchase.

  • Discontinue products.

  • Modify product specifications.

  • Remove products from our website.

  • Correct availability information.

  • Restrict purchases where reasonably necessary.

A product being displayed on our website does not guarantee that it will remain available.

If an item becomes unavailable after you place an order, we will contact you and, where appropriate, provide a refund or another available resolution.

6. Prices and Payments

Product prices are displayed on the website at the time of purchase.

Prices may change from time to time without prior notice. Any price change will not affect an order that has already been accepted and confirmed, except where a correction is required because of an obvious pricing or technical error.

We may offer promotional discounts, sales, or special offers from time to time. Additional terms may apply to individual promotions.

You agree to provide accurate billing and payment information when placing an order.

Payment must be successfully authorized before an order can be processed.

We use third-party payment providers to process transactions. Payment information may be handled by those providers in accordance with their applicable terms and privacy policies.

7. Order Acceptance

Submitting an order through our website does not necessarily mean that Rainwick has accepted the order.

After you place an order, you may receive an order confirmation acknowledging that we received your request.

We reserve the right to review and, where permitted by law, decline or cancel an order for reasonable reasons, including:

  • Product availability.

  • Pricing or listing errors.

  • Suspected fraud or unauthorized activity.

  • Incorrect product information.

  • Payment authorization problems.

  • Shipping restrictions.

  • Technical or system errors.

  • Orders that appear to be placed for unauthorized resale or other prohibited purposes.

If we cancel an order after payment has been received, we will arrange for the applicable payment to be refunded.

8. Order Information

You are responsible for ensuring that the information provided during checkout is accurate and complete.

This includes:

  • Name.

  • Shipping address.

  • Billing information.

  • Email address.

  • Telephone number.

  • Product and quantity selection.

Please review your order carefully before completing your purchase.

If you discover an error after placing an order, contact us as soon as possible at:

info@rainwick.com

Because orders may enter processing shortly after purchase, we cannot guarantee that changes or cancellations can be made once processing has begun.

9. Shipping and Delivery

Orders are shipped according to the shipping information and options presented during checkout or otherwise communicated to you.

Delivery times are estimates and may be affected by factors outside our control, including:

  • Carrier delays.

  • Weather.

  • Customs processing.

  • Incorrect delivery information.

  • High-volume periods.

  • Transportation disruptions.

  • Other circumstances beyond our reasonable control.

For additional information about delivery and shipping, please refer to our applicable Shipping Policy.

10. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

That policy explains:

  • Return eligibility.

  • The applicable return period.

  • Return shipping responsibilities.

  • Refund processing.

  • Damaged or defective products.

  • Incorrect orders.

  • Exchanges.

  • Return-to-sender situations.

Nothing in these Terms is intended to remove or restrict consumer rights that cannot legally be excluded.

11. Cancellations

If you need to cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests before fulfillment or dispatch.

However, we cannot guarantee cancellation once an order has entered processing or has been shipped.

Where applicable law provides cancellation or withdrawal rights, those rights remain unaffected by this provision.

12. Intellectual Property

Unless otherwise indicated, the content available on Rainwick.com is owned by or licensed to Rainwick.

This may include:

  • Product photography.

  • Images.

  • Logos.

  • Brand names.

  • Graphics.

  • Website design.

  • Text.

  • Product descriptions.

  • Videos.

  • Illustrations.

  • Page layouts.

  • Other original materials.

You may access and use the website for personal, non-commercial shopping purposes.

You may not reproduce, modify, distribute, publish, sell, license, or commercially exploit Rainwick's website content without our prior written permission, except where permitted by applicable law.

13. User Communications and Submissions

If you voluntarily submit reviews, comments, photographs, feedback, suggestions, or other content to Rainwick, you are responsible for ensuring that you have the right to provide that content.

You agree not to submit content that:

  • Violates another person's rights.

  • Is unlawful or fraudulent.

  • Contains malicious code.

  • Is defamatory or abusive.

  • Infringes intellectual property rights.

  • Contains unauthorized personal information.

  • Is misleading or deceptive.

Where permitted by law, by submitting content to us for publication or use, you grant Rainwick a non-exclusive, worldwide, royalty-free right to use, reproduce, display, and distribute that content for legitimate business purposes.

We reserve the right to remove content that violates these Terms or applicable law.

14. Third-Party Services

Our website may use third-party services and applications to provide certain functionality.

These may include services relating to:

  • Payments.

  • Analytics.

  • Advertising.

  • Shipping.

  • Fulfillment.

  • Customer support.

  • Reviews.

  • Website functionality.

Third-party services may have their own terms and privacy policies.

Rainwick is not responsible for the independent policies or practices of third-party services that are outside our control.

15. Links to Other Websites

Our website may contain links to websites operated by third parties.

These links may be provided for convenience or additional information.

Rainwick does not control third-party websites and is not responsible for their content, availability, security, privacy practices, or terms.

Visiting a third-party website is at your own discretion.

16. Website Availability

We aim to keep Rainwick.com available and functioning properly, but we do not guarantee that the website will always be:

  • Available.

  • Uninterrupted.

  • Secure.

  • Error-free.

  • Free from delays.

  • Free from technical problems.

The website may occasionally be unavailable because of maintenance, updates, technical problems, security issues, or circumstances outside our reasonable control.

17. Errors and Corrections

Although we work to maintain accurate website information, errors may occasionally occur.

This may include errors involving:

  • Product descriptions.

  • Pricing.

  • Availability.

  • Promotions.

  • Images.

  • Shipping information.

  • Other website content.

We reserve the right to correct errors and update information when reasonably necessary.

If an obvious error affects an order you have placed, we may contact you to discuss the available options, including cancellation and refund where appropriate.

18. Prohibited Activities

You may not use the website or services to engage in activities that could reasonably harm Rainwick, our customers, or our systems.

This includes attempting to:

  • Access restricted areas of the website.

  • Circumvent security measures.

  • Introduce malware or harmful code.

  • Interfere with website operations.

  • Collect personal information without authorization.

  • Use automated systems to excessively access or disrupt the website.

  • Conduct fraudulent transactions.

  • Impersonate another person or organization.

  • Violate applicable laws or regulations.

We may take appropriate action where prohibited activity is identified.

19. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the website and its content are provided on an "as available" basis.

We do not guarantee that your use of the website will always be uninterrupted, secure, timely, or error-free.

However, nothing in these Terms excludes or limits warranties, guarantees, or consumer protections that cannot legally be excluded or limited under applicable law.

20. Limitation of Liability

To the maximum extent permitted by applicable law, Rainwick will not be responsible for indirect, incidental, special, consequential, or similar losses arising from your use of the website or services.

This may include losses arising from:

  • Temporary website unavailability.

  • Technical interruptions.

  • Third-party service failures.

  • Delays outside our reasonable control.

  • Unauthorized access caused by circumstances outside our reasonable control.

Nothing in these Terms limits liability where doing so would be prohibited by applicable law, including liability that cannot legally be excluded or limited.

21. Events Outside Our Control

Rainwick will not be responsible for delays or failures caused by circumstances that are reasonably beyond our control.

Such circumstances may include:

  • Natural disasters.

  • Severe weather.

  • Transportation disruptions.

  • Government actions.

  • Labor disruptions.

  • Internet or telecommunications failures.

  • Public health emergencies.

  • War or civil unrest.

  • Carrier disruptions.

  • Other extraordinary events beyond our reasonable control.

When reasonably possible, we will take appropriate steps to minimize the impact of such events.

22. Privacy

Your use of Rainwick.com is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

23. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, website, services, or applicable legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this page.

Your continued use of the website after updated Terms are posted may constitute acceptance of the revised Terms to the extent permitted by applicable law.

If a material change requires additional notice or consent under applicable law, we will provide that notice or obtain that consent as required.

24. Governing Law

These Terms are governed by the laws applicable to Rainwick and the transaction, without giving effect to principles that would require the application of a different jurisdiction's laws, except where applicable consumer protection law provides otherwise.

Nothing in this section is intended to deprive consumers of mandatory protections available under the laws of their country, state, province, or other applicable jurisdiction.

25. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue to apply.

26. Entire Agreement

These Terms, together with the policies and terms expressly referenced within them, form the agreement between you and Rainwick regarding your use of our website and services, except where additional terms apply to a specific product, promotion, or transaction.

27. Contact Rainwick

If you have questions about these Terms of Service, our products, your order, or any of our policies, please contact us.

Rainwick

Business Address:
85-16 253rd Street
Bellerose, NY 11426
USA

International Warehouse:
77號 Lai Chi Kok Rd
Lai Chi Kok, Hong Kong

Email:
info@rainwick.com

Customer Service Hours

Time Zone: GMT-06:00

Monday–Friday: 09:30–18:00
Saturday: 12:00–17:00
Sunday: Closed

Customer Support:
We aim to respond to customer inquiries within 1 business day.