Privacy policy

Privacy Policy

Last Updated: August 30, 2026

Rainwick ("Rainwick," "we," "us," or "our") respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, and disclose information when you visit rainwick.com, place an order, create an account, contact us, or otherwise interact with our website and services.

Our website is operated using Shopify, which provides the e-commerce technology that allows us to offer our products and services to customers.

By using our website, you acknowledge that you have read and understood this Privacy Policy. Where applicable law requires your consent for a particular use of your information, we will obtain that consent separately.

1. Information We Collect

The information we collect depends on how you interact with Rainwick.

Information You Provide Directly

When you place an order, create an account, contact us, subscribe to communications, or otherwise interact with our services, we may collect information such as:

  • Full name.

  • Billing address.

  • Shipping address.

  • Email address.

  • Telephone number.

  • Account login information.

  • Order and purchase information.

  • Products purchased, returned, exchanged, or viewed.

  • Information you provide when contacting customer support.

  • Information you submit through forms or other features on our website.

Payment Information

When you make a purchase, payment information is processed through our payment providers.

Depending on the payment method you select, this may include payment card information, billing details, transaction information, and payment confirmation.

We generally do not need to store your complete payment card information ourselves. Payment information may instead be collected and processed directly by the relevant payment processor in accordance with its own privacy policy and security practices.

Information Collected Automatically

When you browse or interact with our website, certain information may be collected automatically, including:

  • IP address.

  • Browser type and version.

  • Device type.

  • Operating system.

  • General location information derived from your IP address.

  • Referring website or page.

  • Pages and products viewed.

  • Links or features you interact with.

  • Date and time of website activity.

  • Website usage and navigation information.

  • Other technical information associated with your device or browser.

We may collect this information through cookies, pixels, log files, analytics technologies, and similar tools.

2. How We Receive Information

We may obtain personal information from several sources, including:

From You

You provide information when you:

  • Make a purchase.

  • Create an account.

  • Subscribe to our marketing communications.

  • Contact customer support.

  • Submit a form.

  • Participate in promotions or other activities.

  • Communicate with us through available channels.

From Our Website

Some information is collected automatically when you browse or interact with Rainwick.com.

From Service Providers

We may receive information from companies that provide services on our behalf, such as payment processing, fraud prevention, analytics, fulfillment, shipping, customer support, hosting, and marketing services.

From Other Third Parties

We may receive information from business partners, advertising platforms, social media platforms, or other third parties where permitted by applicable law.

3. How We Use Your Information

We use personal information for legitimate business and operational purposes, including the following.

Processing and Fulfilling Orders

We use your information to:

  • Process purchases and payments.

  • Confirm and manage orders.

  • Arrange shipping and delivery.

  • Provide order tracking.

  • Process returns, refunds, and exchanges.

  • Communicate with you about your purchases.

  • Provide customer support.

Operating and Improving Our Website

Your information may be used to:

  • Maintain and operate our website.

  • Improve website functionality.

  • Understand how customers use our store.

  • Personalize aspects of your shopping experience.

  • Improve products, services, and customer support.

  • Troubleshoot technical problems.

Marketing and Advertising

Where permitted by law and, where required, with your consent, we may use your information to:

  • Send promotional emails.

  • Provide information about products, offers, and promotions.

  • Show advertisements that may be relevant to your interests.

  • Measure advertising performance.

  • Understand customer preferences.

  • Provide personalized or interest-based advertising.

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the message.

Unsubscribing from marketing communications does not prevent us from sending important transactional communications, such as order confirmations, shipping updates, refund notifications, or customer service messages.

Security and Fraud Prevention

We may use information to:

  • Detect and prevent fraudulent transactions.

  • Protect our website and customers.

  • Investigate suspicious or unauthorized activity.

  • Prevent abuse or misuse of our services.

  • Maintain the security and integrity of our systems.

Legal and Compliance Purposes

We may use or disclose information when reasonably necessary to:

  • Comply with applicable laws and regulations.

  • Respond to lawful requests from government authorities.

  • Protect our legal rights.

  • Enforce our terms, policies, or agreements.

  • Investigate suspected fraud or unlawful activity.

  • Resolve disputes and protect our business, customers, or other individuals.

4. Cookies and Similar Technologies

Rainwick and our service providers may use cookies and similar technologies to operate and improve our website.

Cookies may help us:

  • Keep products in your shopping cart.

  • Remember preferences.

  • Maintain website functionality.

  • Understand how visitors use our website.

  • Measure website performance.

  • Improve the shopping experience.

  • Provide relevant advertising where permitted.

Some cookies are essential for the operation of the website, while others may be used for analytics, personalization, or advertising.

Depending on your location and applicable law, you may have choices regarding certain cookies and similar technologies.

You can also manage cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the website.

5. Shopify

Rainwick uses Shopify to host and operate our online store.

Shopify may process information about your interaction with our website, including information necessary to provide shopping, checkout, payment, security, analytics, and other e-commerce functionality.

Information submitted through our store may be processed by Shopify and other service providers in countries other than the country in which you live.

Shopify may also process information independently in connection with the services it provides.

For more information about Shopify's privacy practices, please review Shopify's consumer privacy information and privacy tools.

6. When We Share Information

We may share personal information with trusted third parties when necessary to operate our business and provide our services.

These parties may include:

Shopify and Technology Providers

We may share information with Shopify and technology providers that help us operate our website, applications, hosting, analytics, security, and other technical systems.

Payment Providers

Payment and transaction information may be shared with payment processors to authorize and complete purchases and prevent fraudulent transactions.

Shipping and Fulfillment Providers

We may provide information such as your name, shipping address, telephone number, email address, and order details to fulfillment and delivery providers so your order can be processed and delivered.

Customer Support Providers

We may use third-party platforms to help us manage customer inquiries, communications, and support requests.

Analytics and Marketing Providers

Where permitted by applicable law, we may share certain information with analytics, advertising, and marketing providers to measure campaigns, understand website activity, and provide relevant advertising.

Professional and Legal Advisors

We may disclose information to professional advisors, such as legal, accounting, financial, or other professional service providers where reasonably necessary.

Business Transfers

If Rainwick is involved in a merger, acquisition, restructuring, financing, sale of assets, bankruptcy, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable legal requirements.

Legal Requirements

We may disclose information when required or permitted by law, including in response to valid legal processes, government requests, court orders, or other lawful requirements.

7. Third-Party Services and Websites

Our website may contain links, integrations, advertisements, social media features, or other connections to websites and services operated by third parties.

If you choose to interact with a third-party service, that company's privacy policy and terms may apply to your information.

Rainwick does not control the privacy practices, security, or content of third-party websites and services.

We encourage you to review their privacy policies before providing personal information.

8. Advertising and Personalized Marketing

Rainwick may work with third-party advertising and marketing providers to promote our products.

These providers may use information collected through cookies, pixels, and similar technologies to understand website activity and provide advertising that may be relevant to your interests.

Depending on where you live, applicable privacy laws may provide you with the right to opt out of certain forms of targeted advertising or the sharing of personal information for advertising purposes.

Where applicable, you may also have the ability to use a recognized privacy preference signal, such as the Global Privacy Control (GPC), to communicate certain opt-out preferences.

The availability and scope of these rights depend on applicable law and your location.

9. Your Privacy Choices

Depending on your location and applicable law, you may have certain rights concerning your personal information.

These may include the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of certain personal information.

  • Request a copy of certain personal information.

  • Request that your information be transferred to another organization where applicable.

  • Opt out of certain targeted advertising or sharing activities.

  • Withdraw consent where processing is based on consent.

  • Opt out of promotional communications.

These rights may not apply in every situation, and certain legal exceptions may permit or require us to retain or process information.

10. Marketing Communications

If you subscribe to Rainwick marketing communications, we may send you information about products, promotions, new releases, and other offers.

You can stop receiving promotional emails at any time by selecting the unsubscribe option included in our marketing emails.

Please note that opting out of promotional communications does not prevent us from sending essential service-related communications.

These may include:

  • Order confirmations.

  • Shipping notifications.

  • Delivery updates.

  • Refund confirmations.

  • Customer service responses.

  • Important account or security notices.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Provide our services.

  • Complete transactions.

  • Maintain business and financial records.

  • Provide customer support.

  • Resolve disputes.

  • Prevent fraud.

  • Comply with legal obligations.

  • Enforce our agreements and policies.

The length of time information is retained depends on the type of information and the reason it was collected.

When information is no longer reasonably required, we may delete it, anonymize it, or securely dispose of it, subject to applicable legal and operational requirements.

12. Data Security

We take reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, online transmission, storage system, or electronic communication method can be guaranteed to be completely secure.

For this reason, we cannot guarantee absolute security of your personal information.

You should also take reasonable steps to protect your account credentials and avoid sending sensitive information through unsecured communication channels.

13. International Data Transfers

Rainwick works with service providers and business partners that may operate in countries outside your country of residence.

As a result, your personal information may be transferred to, stored in, or processed in another country.

Different countries may have different privacy and data protection laws.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

These safeguards may include contractual protections or other legally recognized transfer mechanisms.

14. Children's Privacy

Rainwick's website and services are not intended for children who are not legally permitted to use online shopping services under applicable law.

We do not knowingly collect personal information from children in violation of applicable legal requirements.

If you believe that a child has provided us with personal information without appropriate authorization, please contact us so that we can review the situation and take appropriate action.

15. Privacy Rights for Residents of Certain U.S. States

Depending on where you live, state privacy laws may provide additional rights regarding your personal information.

These rights may include the right to:

  • Know or access information collected about you.

  • Request deletion of certain information.

  • Request correction of inaccurate information.

  • Obtain a copy of certain personal information.

  • Opt out of certain targeted advertising.

  • Opt out of certain sales or sharing of personal information where those terms apply under applicable law.

  • Limit certain uses of sensitive personal information where applicable.

  • Appeal a decision concerning a privacy request where applicable.

The availability of these rights depends on the law applicable to your state and whether you meet the relevant eligibility requirements.

Rainwick will not unlawfully discriminate against you for exercising a privacy right available to you.

16. European Economic Area, United Kingdom, and Other Jurisdictions

If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with specific data protection laws, you may have additional rights concerning your personal information.

Depending on applicable law, these may include rights to:

  • Access your personal information.

  • Correct inaccurate information.

  • Request deletion.

  • Restrict certain processing.

  • Object to certain processing.

  • Receive your information in a portable format.

  • Withdraw consent where processing is based on consent.

  • Lodge a complaint with a relevant data protection authority.

The legal basis for processing personal information may include fulfilling a contract, complying with legal obligations, pursuing legitimate business interests, protecting our services, or obtaining your consent where required.

17. How to Exercise Your Privacy Rights

If you would like to request access, correction, deletion, or another privacy action, please contact us at:

info@rainwick.com

Please provide enough information for us to understand and verify your request.

Depending on the nature of the request and applicable law, we may need to verify your identity before completing it.

If permitted by applicable law, you may also use an authorized representative to submit a request on your behalf. We may require evidence that the representative has permission to act for you.

We will respond within the timeframe required by applicable law.

18. Privacy Complaints

If you have concerns about how Rainwick handles your personal information, we encourage you to contact us first so that we can review and address your concern.

Email: info@rainwick.com

Depending on where you live, you may also have the right to submit a complaint to the data protection or privacy authority responsible for your jurisdiction.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

  • Our business practices.

  • Our website and services.

  • Technology and service providers.

  • Applicable privacy laws.

  • Regulatory requirements.

When we make changes, we will update the "Last Updated" date at the top of this policy.

We encourage you to review this page periodically to remain informed about how we handle personal information.

20. Contact Rainwick

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us.

Company Name: Rainwick

Business Address:
85-16 253rd Street
Bellerose, NY 11426
USA

International Warehouse:
77號 Lai Chi Kok Rd
Lai Chi Kok, Hong Kong

Email:
info@rainwick.com

Customer Service Hours

Time Zone: GMT-06:00

Monday–Friday: 09:30–18:00
Saturday: 12:00–17:00
Sunday: Closed

We aim to respond to customer inquiries within 1 business day.